Shafinaaz takes a deep breath. “Today was another race against time,” she said when I met her late Friday afternoon. “This is how it always is before the weekend. Customers want to be called back, I need to plan meetings with mortgage advisers, people want a new house, a renovation or are getting a divorce. We first give them a list of questions to find out if a meeting will be any use. The current housing market is a madhouse. I’ve managed to finish everything on time, thank goodness.”